TERMS & CONDITIONS

SERVICE

• Every endeavour will be made to meet the requirements of the Customer from the information supplied by them.
• The acceptance of a Quote will be taken to constitute a legally binding contract subject to these Terms and Conditions.
• The acceptance of a formal Service & Maintenance Contract will be taken to constitute a legally binding contract subject to these Terms and Conditions.
• Any variation of the Service & Maintenance Contract must be made in writing and signed by both the Engineer and the Customer.
• Where the Engineer himself is unable to attend site, for whatever reason, every attempt shall be made to ensure that a suitably qualified and experienced replacement attends site at the earliest opportunity.
• In the event of either:

a) The Engineer being delayed in or prevented from completing a contract due to an act of god, force majeure, war, civil disturbance, requisitioning, government or parliamentary restriction, prohibition or enactment of any kind, import or export regulations, trade dispute, difficulty in obtaining materials or workmen, breakdown of machinery, shortage of fuel, fire, accident or any other cause whatsoever beyond the Engineer’s control, or

b) Non delivery by the Engineer’s suppliers,

The Engineer shall be at liberty to suspend or cancel the contract without incurring any liability, loss or damage resulting therefrom.

• While delivery dates for replacement parts are given in good faith based upon information available to the Engineer at the time of the quotation, such dates are not guaranteed, and the Engineer accepts no liability for delay. Nor shall such delay entitle the Customer to repudiate the contract or to claim any damages or compensation in respect of the said delay.
• Where goods / spare parts are ordered for delivery direct to the Customer, delivery will be said to have taken place when the goods are delivered to the Customer’s premises. The Engineer accepts no responsibility for any loss or damage to goods / spare parts, howsoever arising, after delivery to the Customer has taken place. Claims in respect of loss or damage in transit should be made direct to the Carrier concerned.

PRICES

• It is our intention to hold prices for as long as possible. However, prices are based upon the cost of labour, transport, fuel and other relevant factors applying, including statutory obligations at the time of the quotation; and if between the date of the quotation and the date of the service, variation either by rise or fall shall occur in these costs, then we reserve the right to amend the contract price to provide for these variations.
• Hourly labour rates are charged at a minimum of 30 minutes and in 15 minute intervals thereafter.
• A Call Out Charge will apply to all visits unless otherwise stated
• Quotations will be held for 30 days.
• Unless otherwise stated, spare parts will be charged in addition to the call-out and hourly labour charges.

VAT

• All prices quoted are exclusive of VAT unless otherwise stated.

TERMS OF PAYMENT

• To customers under Service & Maintenance Contracts, strictly nett 30 days from date of invoice.
• All other customers, payment within 14 days.
• We reserve the right to charge interest on all overdue accounts at 5% above current bank rates.
• Failure to pay for any service or goods shall entitle the Engineer to suspend further work both on the same contract and on any other contract from the Customer, without prejudice to any other right the Engineer might have.
• We reserve the right, where a Customer fails to adhere to the agreed Credit Terms or where genuine doubt arises as to a Customer’s financial position, to suspend work without liability until payment or satisfactory security for payment has been provided.

TITLE TO GOODS

• Title to goods, including spare or replacement parts, does not pass to the customer until the account is settled in full.

GUARANTEE

The services undertaken by this engineer are supplied with the following express guarantee: All precautions are taken to ensure the quality of materials and workmanship against faulty materials or workmanship for a period of 3 months from the date of service.

Under no circumstances will the engineer accept responsibility for any defects whatsoever arising from misuse of any equipment, or arising from situations outside the engineer’s control. This guarantee shall not apply to any defects in any goods that have been altered by customers or third parties. Any claims made hereunder must be made within 30 days of discovery of the defect.

USE OF WEBSITE

These terms apply to all users of this website. If you do not accept these terms then you should immediately stop using this website. Your use of the website confirms your acceptance of these terms. We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause.

Any links to other websites are for your convenience only and do not signify that we endorse or have any responsibility for the content of or any transactions that you enter into relating to those linked sites.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this website

These Terms & Conditions are governed by English Law